A question? The answer lies perhaps below. You can also contact us by phone at 04 67 57 73 25 or write to us through contact page.

Payment method

Les Petites Choses accepts payment by credit card: Carte Bleue, Visa, Mastercard, American Express and e-carte bleue.
Card payments are always made in euros.
Les Petites Choses takes the security of payments and the confidentiality of the information you give us very seriously. For this purpose, the site uses a secure method of payment SSL (Secure Socket Layer) which allows the encryption of your bank details during their transmission on the network. Your bank details only circulate on the Internet in encrypted form, ie they are coded in such a way as to make them completely unreadable. You notice that the transmission is encrypted by software when the padlock symbol appears in your browser. The transaction is carried out via the E-TRANSACTIONS online payment system of our partner bank LCL, which alone has the banking information provided on the site at the time of payment. When you enter your card number to pay for your purchases, you are actually transmitting your bank details directly to our bank, LCL, which saves them on its highly secure server. This information does not pass through any intermediary, not even Les Petites Choses, nor is it stored by our technical service provider.
You can also pay for your purchases by bank transfer or via Paypal.

Delivery, return and exchange

Standard delivery by Colissimo worldwide.

Deliveries are made within 48-72 hours from Monday to Saturday morning, except public holidays. Your order is shipped to the delivery address indicated on the order form or in a letter box according to your choice when placing the order. In case of absence during delivery, a delivery notice is left so that you can pick up your parcel at the nearest post office. Packages are kept pending at the Post Office for 15 calendar days. An ID is required to collect your package. In case of non-withdrawal within the time limits set by the carrier, the products will be returned to Les Petites Choses.

If you want faster delivery, we can arrange delivery with the following providers: TNT, UPS, DHL and FEDEX. When entering your order, leave us a comment in the "order notes" section. We will get back to you as soon as possible with the additional cost induced by the change of carrier.

Participation in shipping costs of € 4 for orders in mainland France exclusively.

You have a legal period of 14 days from receipt of the goods to notify us of your intention to return the product and the reason for the return.

Return costs are your responsibility. We send you a Colissimo return label and the cost of this return will be deducted from the amount refunded.

Within the framework of an exchange the return is also paying.

From abroad the return costs are your responsibility.

Please send us an email to contact@lespetiteschoses.com, indicating your order number and the reason for your return.
Items must be returned in the original packaging.

Upon receipt of the returned parts, you will be fully reimbursed provided that the items are in their original condition.

Our general conditions of sale

MBLJPB

Limited liability company with a capital of 75 euros
Headquarters MBLJPB 2 plan pastourel 34000 Montpellier
Phone number 04 67 57 73 25
contact@lespetiteschoses.com
RCS Siren Montpellier 528 858 947

General conditions of sale of products sold on www.lespetiteschoses.com
Date of last update September 2016

Article 1 - Object
These conditions govern the sales by the company MBLJPB 2 plan pastourel 34000 Montpellier of ready-to-wear for children and babies.

Article 2 - Price
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
When ordering to a country other than mainland France, you are the importer of the product (s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of the company MBLJPB. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to find out about these aspects from your local authorities.
All orders whatever their origin are payable in euros.
The MBLJPB company reserves the right to change prices at any time but the products will be charged based on the rate in effect at the time of confirmation of the order and subject to availability.
The products remain the property of MBLJPB until full payment.
Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders
The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company MBLJPB reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received.

Article 4 - Validation of your order
Any order appearing on the website www.lespetiteschoses.com implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.
All data provided and the recorded confirmation will be worth proof of the transaction.
You declare having perfect knowledge.
The order confirmation worth signing and acceptance of transactions.
A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order.

Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price.
Payment for your purchases is made by credit card or bank transfer.

Article 6 - Retraction
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are free.
Upon exercise of the right of withdrawal, the MBLJPB company will refund the sums paid within a period of 14 days of the notification of your application and via the same means of payment used when ordering.

Article 7- Availability
Our products are offered as long as they are visible on the site www.lespetiteschoses.com and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.
In addition, the website www.lespetiteschoses.com is not intended to sell its products in large quantities. Consequently, the company MBLJPB reserves the right to refuse orders for 5 identical items.

Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.
In accordance with legal provisions, in the event of late delivery, you have the possibility of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and transport costs under the conditions of article L 138-3 of the Consumer Code.
In the event of deliveries by a carrier, the company MBLJPB cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals.

Article 9 - Warranty
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for in articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
All complaints, requests for exchange or refund must be made by email within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). A prepaid label will be sent to you.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability
The products offered comply with current French legislation. The responsibility of the company MBLJPB cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services that you plan to order.
Moreover, the company MBLJPB can not be held responsible for damages resulting from misuse of the purchased product.
Finally responsibility for MBLJPB company can not be held for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

Article 11 - Applicable law in case of disputes
The language of this contract is French. These terms and conditions are subject to French law. In case of dispute, the French courts will have exclusive jurisdiction.

Article 12 - Intellectual Property
All elements of the site www.lespetiteschoses.com are and remain the intellectual and exclusive property of the company MBLJPB. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext is strictly prohibited without the express written agreement of MBLJPB.

Article 13 - Personal data
MBLJPB reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also stored for security purposes, in order to meet legal and regulatory obligations.
In accordance with the law of 6 January 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 - Proof archiving
MBLJPB will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The records of the MBLJPB company will be considered by all parties as proof of communications, orders, payments and transactions between the parties.

Article 15 - Applicable Law
These General Conditions and Contracts are governed by French law.

Article 16 - Mediator of consumer disputes
In accordance with the procedure of articles L152-1 et seq. Of the Consumer Code, in the event of a dispute with MBLJPB, and after having attempted to settle the dispute amicably with MBLJPB, the Customer may bring the dispute before a mediator of the consumption on the European Commission website for resolving disputes between consumers and e-merchants.

Article 17 - ATTRIBUTION OF JURISDICTIONAL JURISDICTION

IN THE FAILURE OF A FRIENDLY AGREEMENT BETWEEN THE PARTIES, ANY LITIGATION RELATING TO THE FORMATION OR PERFORMANCE OF CONTRACTS SHALL BE BEFORE ONE OF THE TERRITORIALLY COMPETENT COURTS UNDER THE FRENCH CIVIL PROCEDURE CODE OR NATIONAL LAW OF THE CUSTOMER, THE CONSUMER CUSTOMER MAY ADDITIONALLY GET THE JURISDICTION OF THE PLACE WHERE THEY RESIDED AT THE TIME OF THE CONCLUSION OF THE CONTRACT OR THE ARRANGEMENT OF THE DAMAGE.

Size guide

The size of the clothes, for babies, can be expressed by age, by height or by weight.
3 months = 4 to 6 kg = 60 cm
6 months = 7 to 8 kg = 68 cm
9 months = 8 to 9 kg = 71 cm
12 months = 9 to 10 kg = 74 cm
18 months = 11 to 12 kg = 80 to 86 cm

For children, size is expressed by age or size. At LPC, we have chosen to integrate the intermediate sizes.
2/3 years= 12 to 16 kg= 86 to 98 cm
4/5 years = 104 to 110 cm
6/7 years = 116 cm to 124 cm

We have 5 sizes for beanies and hats.
0-6 months = 44 cm
6-12 months = 46 to 48 cm
12-18 months = 48 to 50 cm
S / M = 50 to 52 cm
M / L = 52 to 56 cm

GDPR

General information on the protection of your personal data
Manager: SARL MBLJPB Les Petites Choses, 2 Rue Jacques d'Aragon 34000 Montpellier
Legal basis: If you agree, we will use your personal data to send you personalized commercial communications from Les Petits Choses. The processing of your personal data is based on your consent expressed when you agreed to subscribe to the newsletter or when creating an account on our platform www.lespetiteschoses.com. With regard to the dissemination through our social media channels of photos, videos or images that you have shared publicly by identifying us. Your consent takes place when identifying our Instagram or Facebook account @lpc.lespetiteschoses on a photo, video or image on a public account.

Purposes:
To manage your registration as a user of the Platform: If you decide to register as a user of our platform www.lespetiteschoses.com, we will need to process your data to identify you as a user of it and to allow you to access to the different types of features, products and services that are available to you as a registered user. We hereby inform you that the data we collect concerning your activity, which has been collected through the various channels of the platform and which includes your purchases, will remain linked to your account so that all the information can be consulted at the same time. weather.

For the implementation, application and execution of the contract for the purchase of products concluded with us in the Platform www.lespetiteschoses.com:
This purpose includes the processing of your data, in particular for:
▪Contacting you for updates or information regarding completed sales, including sending quality surveys on products and services provided.
▪ Manage possible exchanges following a request or returns after the purchase and manage requests for information on the availability of articles.
▪For billing purposes and to provide you with tickets and invoices for purchases made on the Platform.
▪Guarantee you the use of other features or services available, such as the purchase, receipt, management and use of the Gift Card.

For marketing purposes:
This purpose includes the processing of your data, subject to your consent, in particular for:
▪To personalize the services we offer to you and allow us to offer you recommendations based on your interactions with us on the Platform and an analysis of your user profile (for example based on your purchase and browsing history).
▪If you have subscribed to our Newsletter, we will process your personal data to manage your account, including sending targeted information about our products or services through various means (mainly e-mail, but it is possible that we send you SMS
▪We would therefore like to draw your attention to the fact that this data processing includes the analysis of your user or customer profile to determine what your preferences are and to know which products or services are most appropriate for your profile and to send you information (e.g. product suggestions).
▪We also use and analyze your data to segment our advertisements on social networks.
▪Then we distribute through our channels social networks, photos, videos or images that you have shared publicly by identifying us.

Rights:
▪You can unsubscribe from the Newsletter at any time and at no cost. Either when you receive a commercial e-mail at the bottom of the newsletter by ticking "unsubscribe" or by contacting us by e-mail at the following address: contact@lespetiteschoses.com
▪You can object to the dissemination on our social network channels of one of your images, photos or videos that you have shared publicly on your social networks by identifying us, simply let us know either by e-mail: contact@lespetiteschoses.com, or by sending us a message on our Instagram: @lpc.lespetiteschoses or our Facebook page: Les Petites Choses, indicating implicitly what content you would like us to remove.
▪You have the right to complain to the CNIL